SA UC&C tech stands out amongst world friends

Antony Russell, CTO, Telviva.

Antony Russell, CTO, Telviva.

A crew from Telviva attended Mobile World Congress (MWC), held in Barcelona in March, to be able to showcase Telviva One to a world viewers, in addition to to seek out out extra concerning the newest developments in know-how. Beyond the joy of discovering futuristic know-how and units, we had been additionally left assured that the agility and fullness of Telviva One permits it to match and even exceed choices from overseas friends.

Given that cellular operators have a dominant presence at MWC, there was an enormous give attention to 5G, and even discuss of 6G, developments and the applied sciences that may be enabled from the cloud because of entry to excessive capability and low latency, as supplied by 5G. One of our groups carried out a 5G velocity check, with two gigabytes of knowledge being downloaded in a few seconds.

Tying in with this was a rising curiosity within the idea of the metaverse, with operators assured that we’ll now have sufficient bandwidth to interact in such digital actions, due to 5G. We additionally got here throughout a lot of demonstrations highlighting the potential purposes of synthetic intelligence, automation and robotics.

Then, there have been these technological improvements that appeared like they had been taken straight out of a science fiction film: one answer made use of 5 cameras to be able to create a hologramatic digital assembly expertise; a second showcased an answer that would translate digital conferences dwell; whereas one other was a full-screen desk the place you would use tactile inputs to maneuver recordsdata round and share them with different customers across the desk and even place units on high to be able to seamlessly switch content material.

Of course, we had been additionally looking out for opponents who function in the identical market as Telviva. While we did discover some who had been additionally exhibiting, taking a more in-depth take a look at their choices left us feeling extra assured in our personal Telviva One unified communications as a service (UCaaS) product. Most opponents lacked the fullness of the providing, that means their clients would want to supply a number of options from totally different distributors. On the opposite hand, Telviva One seamlessly synchronises fixed-line and cellular voice, video and chat into one easy-to-use cloud-based platform.

Beyond this, Telviva One allows integration with CRM techniques, which permits service brokers to be offered with the id of who’s contacting them, in addition to a previous historical past of engagements, in order that they’ll present a extra personalised stage of customer support. In addition, options similar to regulatory compliant cloud-based name recording might be simply added on, which may then be utilized by clients for high quality assurance and coaching functions, amongst others.

More tellingly, not one of many opponents provided the idea of constructing on high of what you have already got to be able to enhance it. Rather, we wish to improve your current infrastructure. This consists of having the ability to use your individual cloud PBX as your telephony change, or to make use of your individual voice termination service.

Going additional, you need to use Telviva One as is, and even have the occasion working by yourself cloud, ought to your safety or governance insurance policies require it. We will not be coming in and taking on what you might have and forcing you to make use of the complete Telviva answer – and that is what makes Telviva One actually distinctive.

In the midst of all this glitz and glamour of this prestigious occasion, and over 60 000 attendees, we had been nonetheless in a position to establish and discover individuals who confirmed a eager curiosity in Telvia One, and had been impressed by the options, performance and suppleness of our product. What we skilled, what we noticed and what we took away from the occasion reveals that we’re heading in the right direction for the longer term.

To learn the way an clever communications platform may also help your small business have richer, extra personalised conversations that assist improve the shopper expertise, contact Telviva as we speak.

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