Over 900 MTN, Vodacom websites hit by flooding in KZN

Jacqui O’Sullivan, executive for corporate affairs at MTN South Africa.

Jacqui O’Sullivan, govt for company affairs at MTN South Africa.

Mobile operators’ telecoms infrastructure has been knocked out by the flooding in KwaZulu-Natal (KZN).

Vodacom and MTN have revealed their infrastructure has been impacted by the incessant rains within the province.

The heavy rains in KZN brought about widespread infrastructure injury and energy outages, leading to over 500 MTN websites down within the area, says the operator.

In a press release, the telco says because of the critical nature of the outages, MTN has activated contingency plans for web site restoration; nonetheless, entry to lots of the impacted websites stays a serious problem.

According to stories, 45 folks have thus far misplaced their lives within the province as as results of the heavy downpours, with the dying toll anticipated to rise.

“The flooding in the KZN region has caused power outages at many of our sites and while we have battery backup at many of the sites, these batteries have been depleted,” says Jacqui O’Sullivan, MTN SA’s govt for company affairs.

“Our major challenge right now is gaining access to the sites, with many roads being damaged or flooded, preventing us from refuelling our batteries or restoring power to the site,” she explains.

The main areas impacted at this stage embody Durban South, South Coast, Umlazi, Malagazi, Amanzimtoti, Ballito and Salt Rock, amongst others.

MTN assures impacted prospects that its technicians are working across the clock to revive connectivity of their space, says the operator.

“We know those affected need to be able to contact their families and friends. Access to connectivity is our priority and we are deploying all possible resources to assist,” concludes O’Sullivan.

In a separate assertion, Vodacom confirms the widespread flooding brought on by current heavy rains has impacted its community infrastructure in KZN, together with over 400 towers, largely resulting from disruptions to electrical energy provide.

“As a result, certain customers in a number of coastal areas – from Ballito in the north to Amanzimtoti in the south – are currently experiencing intermittent mobile services. Additionally, some fibre customers are being impacted because of water-logged fibre ducts,” says Byron Kennedy, Vodacom spokesperson

Vodacom has scalable contingency plans in place to take care of situations of this nature and is working laborious to revive connectivity in impacted areas as rapidly and as safely as doable. While efforts to revive websites are being hampered by extreme injury to roads and sure services not being accessible because of the danger {of electrical} shocks, Vodacom assures impacted prospects that restoring connectivity is its utmost precedence.   

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