Business

iServ Solutions achieves Commvault Service Advantage Plus Associate standing


Gerhard Fourie, Channel Lead at Commvault Africa.

iServ Solutions, a number one IT managed providers and options supplier based mostly in Algeria, is the most recent accomplice to have earned their place within the Commvault Service Advantage Programme (CSAP), indicating their readiness and willingness to develop Commvault market share within the area.

Excelling at partnership commitments

“Since becoming a Commvault partner in 2019, iServ has worked tirelessly to meet our requirements,” explains Gerhard Fourie, Channel Lead at Commvault Africa. “Their commitment to the partnership has been a breath of fresh air. They have a thirst for knowledge, and achieving Commvault Service Advantage Plus status in 18 months shows the level of their commitment. Customers can expect a high level of certified technical competence that enables iServ to consult, architect, deploy and support Commvault solutions with confidence,” Fourie continues.

To develop into a Service Plus Advantage technical accomplice, iServ has demonstrated the requisite information of architecting and deploying options by grasp licensed engineers who specialise within the related integration applied sciences. This assures a deeper worth to the shopper, in the end, who advantages from a technically minded accomplice that understands the expertise in a approach that’s accessible to the organisation.

Sights set on progress and enlargement

“We’re ready to solve customer problems, and our expertise on a variety of technologies, combined with our flexibility, allow us to model our offerings to fit the exact needs of the businesses we serve,” explains Mourad Debbah, Managing Director at iServ Solutions.

“Africa and the Middle East are markets that can easily be served from Algeria given the geographical, cultural and linguistic common aspects,” Debbah continues, highlighting the truth that iServ Solutions has already deployed dozens of engineered programs in sub-Saharan and east African areas.

“As an integrator, iServ’s extensive Commvault experience should reassure customers that they have a Service Advantage Plus partner handling their managed services,” notes Fourie. “Additional value is delivered to iServ through direct access to our development team, which enables faster support resolution for their customers.”

Meeting complete buyer wants end-to-end

“For those clients who were left without follow-up or support when certain vendors exited our market, we aim to relaunch the relationship with Commvault directly and work on support renewal, capacity extension going above and beyond data protection,” Debbah says.

“As a Service Advantage Plus partner, we can now meet the total needs of our customers, with a sales force that is equipped to address the business, the necessary logistic know-how and capacity. What our salesforce can dream up will be brought to life by a qualified engineering workforce and backed by our market-leading support service skills,” Debbah concludes.



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